So Hines DO

Board-Certified Family Medicine

 

 

Experience Personalized Medicine

Dr. So Hines is a family medicine physician dedicated to providing compassionate,  comprehensive care for patients of all ages. Raised in Reno, Nevada, she brings a strong sense of community and a patient-centered approach to every encounter.

Her practice emphasizes evidence-based medicine and shared decision-making, with a focus on building long-term relationships that support the health and well-being of individuals and families alike.

Outside of medicine, Dr. Hines enjoys spending time with her family and friends, hiking, and baking—activities that keep her grounded, active, and inspired.

Exceeding Expectations

Imagine if…

  • You didn’t have to wait to get an appointment.
  • You saw your doctor every visit.
  • You could schedule an appointment the same day or next day.
  • You could email, text or video chat with your doctor directly.
  • Your doctor wasn’t rushed and had the time to listen.
  • You picked up your prescriptions right from the doctor’s office and didn’t have to go to the pharmacy.

Relaxed, Extended Visits

Imagine longer one-on-one visits.

Responsive

Nothing is more frustrating than waiting for a test result,  a callback, or simply an answer.

With direct access, you will appreciate the value of getting a response. Our practice is designed with our patient’s needs in mind.

 

Helping You Achieve Optimal Health

Your Doctor. Your Way.

At our practice, we prioritize your health by offering a range of patient benefits designed to provide comprehensive care and peace of mind. As a member, you’ll enjoy full access to primary care, which means more time dedicated to your individual healthcare needs. Our commitment to your well-being includes expanded availability for acute medical concerns, eliminating co-pays, and never limiting the number of visits you require.

Your monthly membership fee covers a wide spectrum of services, including general adult physicals, women’s healthcare, newborn and pediatric care, wellness education, expert chronic disease management, minor procedures, and seamless coordination of care with specialists when necessary.

We go the extra mile to enhance your convenience by providing onsite phlebotomy services and discounted laboratory tests, ensuring your healthcare experience is both cost-effective and hassle-free.

Unhurried visits

Email, text, or call doctor directly

Appointments on your time.

Discreet, private, insurance-free practice

Acute & Chronic Medical Care

Comprehensive primary care, treating all ages – newborn to nineties.

Unlimited / Extended Office Visits

Go ahead. Bring in your list of health concerns & questions.

We DO NOT limit you to just a few complaints — rather we encourage you to be thorough, just as you would expect us to be thorough with regards to your health.

Telemedicine

Too busy or have difficulty getting to the office for an appointment?

No worries, we can treat you virtually via video chat, phone, and text.

Procedures

Most minor procedures included in your membership

What Is Concierge Direct Primary Care?

Direct Primary Care (DPC) is a growing segment of the medical industry.

The main difference between a direct primary care practice and a regular practice is that the patient pays an annual or monthly retainer for services rather than billing health insurance. 

Health insurance, Medicare, and Medicaid are not accepted as a form of payment for services or memberships.

The benefits and peace of mind are significant. Dr Hine’s practice combines the benefits of concierge medicine with direct primary care, eliminating the red tape of insurance.

Services include:

  • Same-day or next-day appointments
  • Prompt response to patient concerns
  • Ability to communicate via text, online portal, and phone.
  • On-time appointments with unhurried and extended office visits
What does the membership fee cover?

The fee covers excellent primary care through unlimited office visits, annual wellness exams, basic office procedures, in-office testing, treatment of acute illness and direct access to your doctor, all with minimal wait times in the office.

What are your prices?

We have established a straightforward payment solution for his patients to receive high-quality, highly personal, healthcare.

See pricing details here.

Call for more details and corporate pricing.

May I contact my Preferred Family Medicine doctor after hours? How?

Absolutely! It’s how we do custom healthcare. After normal office hours our members can call their physician’s cell phone number which is provided to practice members.

Do I still need insurance?

-.We unequivocally recommend that you carry insurance or health sharing coverage to comply with Federal Law. Dr Hine’s direct primary care membership-based practice does not replace insurance, and ideally we encourage our patients to carry a health sharing plan or a high deductible/major medical plan with a health savings account. This ensures financial help should hospitalization or referral to a specialist be necessary, but offers the potential for huge overall savings when combined with our discounted prices. You should consult with your insurance provider to help you find a plan that works best with our medical model and that will meet your specific needs.

 

Still need help? We may be able to direct you to an insurance agent who is well-versed in the Direct Primary Care model and can assist you in finding a compatible insurance product.

What about Medicare?

Just like with traditional insurance companies, we work for you. Thus, your monthly membership fee cannot be submitted to Medicare for reimbursement. You will need to sign a waiver that declares that neither you nor your doctor will directly bill Medicare for your membership fee with his practice. You can still use Medicare for specialists, labs, medications and services outside of our practice.

Medicare and Medicare supplemental insurance will still cover medical costs that you incur outside of Preferred Family Medicine. For example, prescriptions that you fill at an outside pharmacy, labs run at an outside lab, hospital charges, physical therapy, x-rays and scans, just to name a few, should be covered at their usual rate. You do not lose your Medicare coverage for other medical needs just because you are a patient of Preferred Family Medicine.

Are Preferred Family Medicine's monthly fees eligible for HSA or FSA reimbursement?

Just like with traditional insurance companies, we work for you.

Direct Primary Care fees may be reimbursable. This is one smart method of paying for your health care needs with pre-tax dollars.

Direct Primary Care may qualify as reimbursable through your Health Savings Account (HSA) and may also qualify under the Affordable Care Act.  Section 10104 of P.L. 111-148 (Patient Protection and Affordable Care Act) states: “The Secretary of Health and Human Services shall permit a qualified health plan to provide coverage through a qualified direct primary care medical home plan that meets criteria established by the Secretary, so long as the qualified health plan meets all requirements that are otherwise applicable and the services covered by the medical home plan are coordinated with the entity offering the qualified health plan.”

HSA and FSAs may not be used for annual memberships as the IRS prohibits “prepayment” of medical services. Ask your insurance or tax preparation specialist for more details and the latest IRS policy regarding HSA/FSA’s. 

About Me

Dr. So Hines, DO, is a compassionate family medicine physician dedicated to providing comprehensive primary care to patients of all ages in Reno, NV.

With a focus on preventive medicine and health promotion, she emphasizes building long-term relationships with patients and their families to address their healthcare needs over time.

Dr. Hines completed extensive training in family medicine and is committed to delivering patient-centered care with empathy and respect.

At Preferred Family Medicine,  she offers a wide range of services, including routine check-ups,  chronic disease management, and acute care. Through her holistic approach and personalized treatment plans, she helps patients achieve and maintain optimal health.

Testimonials

“Dr. So Lee (Hines) is a wonderful, sincere, kind and excellent provider to my family. The way she treated my family and I since the very first visit made me feel like she 100% cared for our well being. During the visits she gives us her whole attention and will make sure all my questions are answered and that I feel comfortable with plan of care. I loved her so much that I referred my sister to her and she is also now taking care of her. I highly recommend this provider to my friends and family or anyone looking for a family doctor.”

Because Your Health Matters. Because Your Doctor Matters.

 

Dr. Hines is currently accepting new patients to her concierge direct primary care practice at Preferred Family Medicine. 

 In-person sign-up may be arranged at our current location: 9120 Double Diamond Pkwy, Reno, NV 89521. 

 

 

Limited enrollment. Contact us for more information.